Shipping policy
Where we ship from
Frankly Naturals is a Canadian brand. Every order is packed and shipped by our own team in Brampton, Ontario.
When will my order ship?
Orders are packed and shipped within 2–3 business days (Monday to Friday, excluding holidays). You will get an email with your tracking number as soon as your order ships.
Shipping within Canada
- Free standard shipping on orders over $35 (before taxes).
- Standard shipping is $8.99 on orders under $35.
- Faster Canada Post options are available at checkout, with the price shown before you pay.
Typical delivery times after your order ships:
- Ontario: 1–4 business days
- Quebec and the rest of Eastern Canada: 2–6 business days
- Western Canada: 3–8 business days
- Northern and remote areas: may take longer
Do you ship outside Canada?
Not at the moment. We currently ship within Canada only. We don't ship to the United States or other countries.
Why? Customs brokerage fees on small cross-border parcels can easily cost more than the order itself, and those fees usually end up charged to the customer at the door. We don't think it's fair to ask you to pay $80 in fees on a $20 order, so we've chosen to focus on shipping across Canada quickly and affordably.
If you're outside Canada and would like to hear when that changes, email us at orders@gofranklynaturals.com and we'll let you know.
Delays
Delivery times are estimates from the carrier and are not guaranteed. Weather, holidays and carrier delays can occasionally slow things down. If your tracking hasn't updated in 5 business days, email us and we'll look into it.
Can I cancel or change my order?
Yes, you can cancel or change your order within 24 hours of placing it, as long as it hasn't shipped yet. Email orders@gofranklynaturals.com with your order number and the subject line "Cancel" or "Change." Once an order has shipped, it can no longer be cancelled.
Lost, damaged or wrong items
If your package arrives damaged, or an item is missing or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or store credit at no cost to you. See our Refund Policy for details.
Wrong address
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address entered by the customer, but we'll do our best to help if you contact us right away.
Questions?
Email orders@gofranklynaturals.com or Customer Service 519-732-8871